Welcome to Grailed Goods, your go-to source for curated streetwear and vintage fashion. Below, you'll find answers to common questions about our store, products, shipping, and policies.

General Questions

What is Grailed Goods?

Grailed Goods is an online marketplace specializing in curated streetwear, vintage clothing, and fashion pieces. We provide a handpicked selection of high-quality, authentic items for style-conscious shoppers.

Do you sell brand-new or used items?

We offer both brand-new streetwear and vintage items. Each listing clearly states the condition of the item.

Ordering & Payments

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Can I cancel my order after purchase?

All sales are final.

Do you offer discounts or promo codes?

Yes! We occasionally run sales and offer promo codes. Subscribe to our newsletter or follow us on social media to stay updated.

Shipping & Delivery

Where do you ship to?

We ship worldwide, with rates calculated at checkout based on your location.

How long does shipping take?

U.S. orders: 5-10 business days

International orders: 10-20 business days
Shipping times vary depending on your location and shipping method.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

Do you offer express shipping?

Yes, we offer expedited shipping at checkout for an additional fee.

Returns & Exchanges

What is your return policy?

All Sales are final.

What if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we’ll work to resolve the issue.

Selling on Grailed Goods

Can I sell my own streetwear on Grailed Goods?

At this time, we only source inventory directly from trusted suppliers and do not accept third-party sellers.

How do you source your inventory?

We work with verified distributors, collectors, and fashion curators to bring you the best selection.

Contact & Support

How can I contact customer support?

You can reach us via Instagram at @the.grailed.goods or through our contact form on the website.

Do you have a physical store?

No, we are an online-only store at this time.